Support_createWholesaleSupportTicket

Report one or more problematic keys from a wholesale order for review by Eneba support. Reports are grouped into a single ticket per auction, and reporting the same key again is safely ignored.

This feature is available only to accounts with the Wholesale Buyer role. Contact Eneba support if you receive a 403 or an access-denied error.

Supported arguments

The following arguments are supported by Support_createWholesaleSupportTicket mutation:

Field	Type	Description
`reports`	[Support_API_CreateWholesaleSupportTicketDataInput!]!

Return type

The mutation returns the Support_API_CreateWholesaleSupportTicketResponse type.

Constraints

Maximum 50 reports per request.
Each report requires 1 to 5 evidences attachment ids.
orderItemShortId must match the shortId of an order item you own, see O_orders to look up your order items.
userIssueType defaults to OTHER when omitted.
If any report references an order item that cannot be found, is not owned by you, is not part of a wholesale order, or has a reported key that does not belong to that order item, the entire request fails and no tickets are created for any of the reports in it.
If the same key has already been reported, that report is silently skipped rather than rejected, and it does not affect the rest of the request.

A success: true response only confirms the report was accepted and queued for review; it does not mean the investigation has finished. Our support team will follow up by email if further action or information is needed.

Example usage

Each reported key needs supporting evidence. Call Support_generateTicketAttachments to obtain presigned upload URLs, upload the evidence files, then pass the returned attachment ids in evidences.

Request

mutation ReportWholesaleKeys($reports: [Support_API_CreateWholesaleSupportTicketDataInput!]!) {
  Support_createWholesaleSupportTicket(reports: $reports) {
    success
  }
}

Variables:

{
  "reports": [
    {
      "plaintextKey": "AAAAA-BBBBB-CCCCC-DDDDD-EEEEE",
      "orderItemShortId": "6t7cnn4a3tbzfjm8babmfo6wxr",
      "userIssueType": "INVALID_KEY",
      "evidences": ["b1a2c3d4-1234-11ee-be56-0242ac120002"]
    }
  ]
}

Response

{
  "data": {
    "Support_createWholesaleSupportTicket": {
      "success": true
    }
  }
}